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A product will have only one kind of user though used in different marketplace
A need is something that a user essentially uses to get the job done
Needs are essential requirements for survival, while expectations are desires that can be fulfilled
Expectation are usually explicitly stated by the users
Expectation are how well the need is satisfied
Each class of customer will have one type of user who uses the product
The needs of different types of users are usually the same
Different users are characterized by what they use, the importance and usage frequency
Testing is about ensuring that product will satisfy the needs of user
A single product can be used by different end users in a different way
User feedback is a valuable tool for understanding user expectations and improving a software application
Once a need is met, it no longer holds importance to the individual
Expectations are only related to the functionality of the software, and not to the user experience
Expectations can be determined solely through analysis of user data and usage patterns
Needs of end-users is a critical factor in ensuring the success of a software application
Understanding and meeting the needs of users is a continuous process, as needs can evolve and change over time
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