Exercise #9- Develop a Smart Checklist for MakeMyTrip

Smart Checklist on the Module – Flight booking system 

  1. User-Friendly Search:
    • Flight search interface clear?
    • Search result filters available?
  2. Accurate Flight Information:
    • Flight schedules & details stay updated?
    • Departure & arrival times accurate? 
  3. Easy-to-Understand Pricing:
    • Fare breakdown transparent?
    • Additional charges explained?
  4. Multiple Payment Options:
    • Diverse payment options offered?
    • Payment gateway ensures security?
  5. Seamless Seat Selection:
    • Streamlined seat reservation?
    • Seat mapping dynamic?
  6. Travel Insurance Option:
    • Travel insurance available? 
    • Coverage details made clear?
  7. Baggage Information:
    • Baggage allowance details informative? 
    • Excess baggage fees highlighted?
  8. Booking Confirmation Process:
    • Post-payment steps clear?
    • Booking confirmation instant?
  9. Booking Modifications:
    • Date/flight adjustments allowed? 
    • Modification guidance concise? 
  10. Cancellations and Refunds:
    • Cancellation guidelines clear?
    • Refund process explained? 
  11. Customer Support Access:
    • Are customer support contacts visible? 
    • Round-the-clock support available? 
  12. Booking History and Details:
    • Booking history accessible? 
    • Can booking details be retrieved?
  13. Multi-Lingual Support:
    • Availability of multiple languages.
    • Global user reach.
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